Terms of service

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TERMS OF SERVICE

Last updated: August 25, 2026

These Terms of Service (“Terms”) govern your access to and use of merimaistudio.com (the “Site”) and any purchase, commission, or service provided by MERIMAI (“MERIMAI,” “we,” “us,” or “our”).

By accessing the Site, placing an order, or requesting a custom piece, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use the Site or place an order.

— ABOUT MERIMAI

MERIMAI is an Istanbul-based luxury fashion house specializing in limited-production eveningwear, made-to-order Ready to Wear, couture-level craftsmanship, customized designs, and Private Selection pieces.

Our garments are produced individually and are not manufactured through conventional mass production.

— ELIGIBILITY

By using the Site or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement
• You are at least the age of majority in your country or jurisdiction
• The information you provide is accurate and complete
• You will not use our products or services for unlawful purposes

— PRODUCTS AND CRAFTSMANSHIP

All MERIMAI garments, including pieces presented within the Ready to Wear collection, are produced individually after an order is placed.

Due to the handcrafted nature of our work:

• Minor variations in embroidery, beadwork, feather placement, fabric texture, draping, and finishing may occur
• Each piece may differ slightly from photographs or samples
• Natural materials and handmade details may contain subtle variations
• Colours may appear differently depending on lighting, photography, and screen settings

These characteristics are part of the individuality of a handcrafted MERIMAI piece and are not considered defects.

We make reasonable efforts to display product descriptions, colours, measurements, and photographs accurately. However, we cannot guarantee that every screen will reproduce colours or textures precisely.

— SIZING

MERIMAI’s Ready to Wear collection follows the French sizing system and is generally available in standard FR 34–46 sizes.

Clients are responsible for selecting the appropriate size and reviewing the size guide before placing an order.

Sizing assistance provided by MERIMAI is advisory and is based on the information supplied by the client. It does not constitute a guarantee of fit where measurements or information provided by the client are inaccurate or incomplete.

For personalized sizing, requested alterations, or made-to-measure services, additional measurements and written confirmation may be required.

— MADE-TO-ORDER PRODUCTION

Production generally requires approximately 4–6 weeks.

This period is an estimate and may vary depending on:

• The craftsmanship requirements of the piece
• Material availability
• Customization requests
• Current atelier capacity
• Seasonal or order volume
• Events beyond our reasonable control

Any essential event date or delivery deadline must be communicated before the order is confirmed.

MERIMAI does not guarantee an event date unless that date has been expressly accepted by us in writing.

— CUSTOMIZED AND PRIVATE SELECTION ORDERS

Customized, personalized, couture, and Private Selection orders may require:

• Written approval of the proposed design
• Confirmation of measurements and requested alterations
• A deposit or full advance payment
• Additional production time
• Separate written commercial terms

The client is responsible for reviewing and approving all specifications before production begins.

Once production has begun, requested changes may not be possible and may result in additional charges or a revised completion date.

Pieces created according to individual measurements or requested changes to size, colour, length, fabric, or design details are final sale where permitted by applicable law.

— ORDERS

An order is not considered accepted until:

• Payment or the agreed deposit has been successfully received
• The order has been reviewed and accepted by MERIMAI
• You have received an order confirmation or written acceptance

An automated acknowledgement does not necessarily constitute final acceptance.

We reserve the right to refuse or cancel an order where:

• A product, material, or service is unavailable
• Pricing or product information contains an obvious error
• Payment cannot be authorized
• Fraudulent or unauthorized activity is suspected
• Delivery restrictions apply
• We cannot reasonably meet the requested specifications or timeline

If we cancel an order after payment has been received, the relevant amount will be refunded unless the cancellation results from a breach of these Terms or another lawful exception applies.

— PRICES AND PAYMENT

Prices are displayed in the currency shown on the Site or communicated in a written quotation.

Prices may change without prior notice. Any price change will not affect an order already accepted by MERIMAI.

The client is responsible for:

• Providing accurate billing and payment information
• Paying the product price and applicable shipping charges
• Paying applicable import duties, taxes, customs fees, or local charges unless expressly stated otherwise

For international orders, currency conversion rates and bank charges are determined by the client’s financial institution.

MERIMAI is not responsible for exchange-rate differences or third-party banking fees.

— DEPOSITS

Where a deposit is accepted for a customized, couture, or Private Selection order, the amount and payment schedule will be stated in writing before confirmation.

Once production has begun, deposits relating to personalized or customized work may be non-refundable where permitted by applicable law.

Any remaining balance must be paid according to the agreed payment schedule and before dispatch unless otherwise confirmed in writing.

— SHIPPING AND DELIVERY

Orders are shipped in accordance with our Shipping Policy.

Delivery dates are estimates unless MERIMAI has expressly confirmed a specific date in writing.

MERIMAI is not responsible for delays caused by:

• Customs procedures
• Incorrect or incomplete delivery information
• Courier disruptions
• Weather conditions
• Import restrictions
• Events outside our reasonable control

The allocation of risk during delivery remains subject to mandatory consumer law applicable to the order.

Clients must inspect the parcel promptly after delivery and notify MERIMAI of damaged, defective, or incorrect items within 48 hours.

— DUTIES AND TAXES

International orders may be subject to import duties, taxes, customs fees, or handling charges imposed by the destination country.

Unless expressly stated otherwise at checkout or in writing, these charges are the responsibility of the client and are not controlled by MERIMAI.

Failure to pay customs charges may result in delays, return, storage costs, or destruction of the parcel. Any resulting costs may be deducted from an eligible refund where permitted by law.

— RETURNS, WITHDRAWAL AND CANCELLATIONS

Returns and refunds are governed by our Return & Refund Policy.

Standard-size Ready to Wear pieces ordered without personalization may be eligible for return under applicable consumer law.

Pieces produced according to the client’s measurements or requested changes—including changes to colour, length, size, fabric, or design—cannot be returned, exchanged, or cancelled after production begins where permitted by applicable law.

Nothing in these Terms excludes or restricts any mandatory consumer right applicable in the client’s country of residence.

— INTELLECTUAL PROPERTY

All content made available through the Site—including:

• Garment designs
• Photographs and videos
• Illustrations and sketches
• Product names and descriptions
• Graphics, logos, and branding
• Text, layouts, and visual concepts

is owned by or licensed to MERIMAI and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, modified, distributed, published, commercially exploited, or used to manufacture or commission derivative products without prior written permission from MERIMAI.

Purchasing a garment does not transfer intellectual property or reproduction rights in its design.

— PROHIBITED USES

You may not use the Site:

• For unlawful, fraudulent, or misleading purposes
• To infringe intellectual property or privacy rights
• To transmit malicious software or harmful code
• To collect information about other users without authorization
• To interfere with the Site’s security or operation
• To reproduce or commercially exploit MERIMAI content or designs
• To submit false payment, identity, sizing, or delivery information

We may suspend or terminate access where these Terms are violated.

— THIRD-PARTY SERVICES AND LINKS

The Site may contain links to or integrations with third-party services, including Shopify, payment providers, shipping providers, social platforms, and analytics services.

MERIMAI is not responsible for the content, availability, security, or practices of third-party services. Your use of those services may be governed by separate terms and policies.

— ACCURACY OF INFORMATION

We may correct errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, shipping, or other Site content at any time.

Where an error materially affects an accepted order, we will contact the client and provide the options available under applicable law.

— DISCLAIMER

The Site and its content are provided for general information and shopping purposes.

To the maximum extent permitted by law, MERIMAI does not guarantee that the Site will always be uninterrupted, secure, or error-free.

Nothing in these Terms excludes warranties, remedies, or liabilities that cannot legally be excluded.

— LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MERIMAI will not be liable for indirect, incidental, special, or consequential loss arising from use of the Site, delayed delivery, or use of a product.

This limitation does not apply to liability that cannot be limited or excluded under applicable consumer law, including liability for fraud, wilful misconduct, or personal injury where legally applicable.

— INDEMNIFICATION

To the extent permitted by law, you agree to indemnify MERIMAI against claims, losses, or expenses resulting from your unlawful use of the Site, infringement of third-party rights, or material breach of these Terms.

— FORCE MAJEURE

MERIMAI will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, governmental measures, conflict, labour disruption, supply shortages, transport interruption, customs delays, epidemics, or major technical failure.

We will make reasonable efforts to notify affected clients and complete or resolve outstanding orders.

— SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable.

— NO WAIVER

Failure by MERIMAI to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

— GOVERNING LAW

These Terms are governed by the laws of the Republic of Türkiye, without prejudice to any mandatory consumer protections applicable in the client’s country of residence.

Any dispute will be handled by the competent courts and authorities determined under applicable law.

— CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our services, business practices, or legal obligations.

The version applicable to an order is the version published or provided when that order is placed, unless a change is required by law.

— CONTACT

For questions regarding these Terms:

Email: info@merimaistudio.com

MERIMAI
Istanbul, Türkiye
Visits by appointment only.