Terms of service

This website is operated by MERIMAI (“we”, “us”, “our”). By accessing our Services or placing an order, you agree to the following Terms.

✦ NATURE OF THE BRAND

MERIMAI is a couture and limited-edition fashion house.

All pieces are either:

• Made-to-order  
• Produced in strictly limited quantities

Each design reflects artisanal craftsmanship and may include hand embroidery, manual finishing, and custom detailing.

✦ ORDERS & ACCEPTANCE

All orders are subject to review and acceptance.

We reserve the right to:

• Refuse or cancel any order  
• Limit quantities  
• Request additional verification

An order is considered confirmed only after payment is successfully processed and approved.

✦ COUTURE & MADE-TO-ORDER PIECES

Couture and made-to-order pieces are produced specifically for the client.

Therefore:

• A deposit or full payment may be required before production  
• Production timelines vary depending on the complexity of the piece  
• Minor variations may occur due to handcrafting techniques

By placing a couture order, you acknowledge and accept these conditions.

✦ FINAL SALE POLICY

All couture, made-to-order, customized, and Private Selection pieces are considered FINAL SALE.

These items:

• Cannot be returned  
• Cannot be exchanged  
• Cannot be cancelled once production has begun

This reflects the exclusive and personalized nature of each MERIMAI creation.

✦ READY-TO-WEAR ITEMS

Selected ready-to-wear items may be eligible for return in accordance with our Return Policy.

Returned items must be:

• Unworn  
• Undamaged  
• Returned with original tags and packaging intact  
• Returned within the specified return period

MERIMAI reserves the right to refuse returns that do not meet these conditions.

✦ PRICING

All prices are listed in USD unless otherwise stated.

Prices may vary between:

• Website sales  
• Showroom sales  
• Private client orders

MERIMAI reserves the right to adjust pricing without prior notice.

✦ SHOWROOM & THIRD-PARTY SALES

Products sold through third-party retailers or showrooms, including Designers&Us and other partners, may be subject to their own:

• Pricing structures  
• Return policies  
• Delivery procedures

MERIMAI is not responsible for policies applied by third-party retailers.

✦ SHIPPING & DELIVERY

Delivery timelines vary depending on the nature of the piece.

MERIMAI is not responsible for:

• Customs delays  
• Import duties or taxes  
• Delays caused by third-party courier services

International orders may be subject to local customs procedures depending on the destination country.

✦ INTELLECTUAL PROPERTY

All designs, garments, embroidery patterns, visuals, logos, and brand elements are the exclusive property of MERIMAI.

Any reproduction, copying, imitation, or unauthorized commercial use is strictly prohibited.

✦ LIMITATION OF LIABILITY

MERIMAI shall not be liable for indirect or consequential damages arising from:

• Product use  
• Delivery delays  
• Third-party services

All items are created as artisanal luxury pieces and may contain slight handcrafted variations.

✦ GOVERNING LAW

These Terms are governed by the laws of Türkiye.

✦ CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any updated Terms.

✦ CONTACT

For inquiries:

Email: info@merimaistudio.com

MERIMAI Atelier  
Istanbul, Türkiye  
Visits by appointment only.