Terms of service
This website is operated by MERIMAI (“we”, “us”, “our”). By accessing our Services or placing an order, you agree to the following Terms.
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✦ NATURE OF THE BRAND
MERIMAI is a couture and limited-edition fashion house.
All pieces are either:
• Made-to-order
• Produced in strictly limited quantities
Each design reflects artisanal craftsmanship and may include hand embroidery, manual finishing, and custom detailing.
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✦ ORDERS & ACCEPTANCE
All orders are subject to review and acceptance.
We reserve the right to:
• Refuse or cancel any order
• Limit quantities
• Request additional verification
An order is considered confirmed only after payment is successfully processed and approved.
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✦ COUTURE & MADE-TO-ORDER PIECES
Couture and made-to-order pieces are produced specifically for the client.
Therefore:
• A deposit or full payment may be required before production
• Production timelines vary depending on the complexity of the piece
• Minor variations may occur due to handcrafting techniques
By placing a couture order, you acknowledge and accept these conditions.
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✦ FINAL SALE POLICY
All couture, made-to-order, customized, and Private Selection pieces are considered FINAL SALE.
These items:
• Cannot be returned
• Cannot be exchanged
• Cannot be cancelled once production has begun
This reflects the exclusive and personalized nature of each MERIMAI creation.
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✦ READY-TO-WEAR ITEMS
Selected ready-to-wear items may be eligible for return in accordance with our Return Policy.
Returned items must be:
• Unworn
• Undamaged
• Returned with original tags and packaging intact
• Returned within the specified return period
MERIMAI reserves the right to refuse returns that do not meet these conditions.
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✦ PRICING
All prices are listed in USD unless otherwise stated.
Prices may vary between:
• Website sales
• Showroom sales
• Private client orders
MERIMAI reserves the right to adjust pricing without prior notice.
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✦ SHOWROOM & THIRD-PARTY SALES
Products sold through third-party retailers or showrooms, including Designers&Us and other partners, may be subject to their own:
• Pricing structures
• Return policies
• Delivery procedures
MERIMAI is not responsible for policies applied by third-party retailers.
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✦ SHIPPING & DELIVERY
Delivery timelines vary depending on the nature of the piece.
MERIMAI is not responsible for:
• Customs delays
• Import duties or taxes
• Delays caused by third-party courier services
International orders may be subject to local customs procedures depending on the destination country.
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✦ INTELLECTUAL PROPERTY
All designs, garments, embroidery patterns, visuals, logos, and brand elements are the exclusive property of MERIMAI.
Any reproduction, copying, imitation, or unauthorized commercial use is strictly prohibited.
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✦ LIMITATION OF LIABILITY
MERIMAI shall not be liable for indirect or consequential damages arising from:
• Product use
• Delivery delays
• Third-party services
All items are created as artisanal luxury pieces and may contain slight handcrafted variations.
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✦ GOVERNING LAW
These Terms are governed by the laws of Türkiye.
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✦ CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any updated Terms.
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✦ CONTACT
For inquiries:
Email: info@merimaistudio.com
MERIMAI Atelier
Istanbul, Türkiye
Visits by appointment only.